Return Policy

All Sales & Pre-Orders Are Final

Because every piece is custom-printed to order during our drop windows, all sales and pre-orders are final. We do not accept returns, refunds, or cancellations once an order is placed.

Please double-check your sizing using our size charts before completing your order! If you are looking for an oversized fit, we recommend sizing up.

Damaged, Defective, or Incorrect Items

Your order should arrive in perfect condition. If you receive an item that is damaged, defective, or the wrong size/design from what you ordered:

1. Email us at [email protected] within 7 days of delivery.

2. Include your Order Number, a brief description of the issue, and clear photos of the damage or mistake.

If the error is on our end, we will gladly send a replacement at no additional cost to you. If a replacement is out of stock, a full refund will be issued.

Pre-Order Processing & Shipping

Production Time

Production and fulfillment take up to 2 weeks from the close date before items ship out.

Address Errors

Please double-check your shipping address at checkout. We are not responsible for packages delivered to incorrect addresses provided by the buyer. 
If you entered the wrong address, contact us!

Lost or Stolen Packages

Once a package is handed over to the shipping carrier, Thought Residue is not responsible for delayed, lost, or stolen shipments. Please contact the carrier directly with your tracking number for shipping inquiries.